This Acceptable Use Policy ("Policy") sets out the rules for using the services provided by Smile Agri-Market Technologies Ltd ("Smile Agri-Market," "Company," "we," "our," or "us") through https://smileagrimarket.com, our mobile applications, APIs, and related services (collectively, the "Platform").
This Policy applies to all users, including buyers, sellers, farmers, cooperatives, logistics providers, warehouses, consultants, financial partners, advertisers, visitors, and any other person or organization using the Platform.
By accessing or using the Platform, you agree to comply with this Policy, our Terms & Conditions, Privacy Policy, Seller Policy, Buyer Policy, and all applicable laws.
1. Purpose
Smile Agri-Market is committed to maintaining a safe, secure, transparent, and trustworthy digital marketplace for agriculture.
This Policy explains acceptable and prohibited uses of the Platform and helps protect our users, business partners, and systems.
2. Compliance with Laws
You must use the Platform only for lawful purposes.
You agree to comply with all applicable:
- Local laws
- State laws
- National laws
- International laws where applicable
- Agricultural regulations
- Consumer protection laws
- Food safety regulations
- Environmental laws
- Tax laws
- Export and import regulations
- Data protection and privacy laws
3. Account Integrity
You must:
- Register using accurate information.
- Keep your account information current.
- Maintain the confidentiality of your password.
- Immediately report unauthorized access to your account.
- Use only your own account unless expressly authorized.
You must not:
- Create fake accounts.
- Share accounts with unauthorized persons.
- Buy or sell user accounts.
- Impersonate another individual, business, or organization.
4. Marketplace Integrity
Users must act honestly and fairly.
You must not:
- Misrepresent products or services.
- Post misleading descriptions or photographs.
- Artificially inflate prices.
- Manipulate market prices.
- Circumvent Platform fees.
- Create fake transactions.
- Interfere with legitimate marketplace activity.
5. Fraud Prevention
The following activities are strictly prohibited:
- Identity theft.
- Payment fraud.
- Credit card fraud.
- Money laundering.
- Financial scams.
- Investment scams.
- Pyramid or Ponzi schemes.
- Forged documentation.
- False verification documents.
- Chargeback abuse.
- Refund fraud.
- Delivery fraud.
Smile Agri-Market may report suspected criminal activity to the appropriate authorities.
6. Prohibited Products and Services
Users must not advertise, list, sell, or facilitate transactions involving products or services that are illegal or prohibited by applicable law or by Smile Agri-Market policies.
Examples include:
- Counterfeit goods.
- Stolen property.
- Unsafe or contaminated food products.
- Expired products represented as fit for sale.
- Illegal pesticides or chemicals.
- Protected wildlife or endangered species.
- Fraudulent investment opportunities.
- Products that infringe intellectual property rights.
- Any product prohibited by law.
Smile Agri-Market may remove prohibited listings without prior notice.
7. Respectful Conduct
Users must treat others with respect.
You must not:
- Harass others.
- Threaten violence.
- Use abusive language.
- Discriminate against users.
- Engage in bullying.
- Publish defamatory content.
- Encourage illegal activity.
- Intimidate or stalk other users.
8. User Content
Users are responsible for the content they upload, including:
- Product listings.
- Reviews.
- Comments.
- Images.
- Videos.
- Messages.
- Documents.
Content must:
- Be truthful.
- Be lawful.
- Respect intellectual property rights.
- Not contain malware or harmful code.
- Not infringe privacy rights.
Smile Agri-Market may remove content that violates this Policy.
9. Intellectual Property
You must respect the intellectual property rights of others.
You may not:
- Copy copyrighted material without permission.
- Use another company's trademark without authorization.
- Upload pirated content.
- Remove copyright notices.
- Misuse Smile Agri-Market's trademarks, logos, branding, or proprietary content.
10. Platform Security
You must not:
- Attempt unauthorized access to any account, server, database, or network.
- Interfere with Platform security.
- Circumvent authentication measures.
- Probe, scan, or test system vulnerabilities without written authorization.
- Introduce viruses, worms, ransomware, spyware, or other malicious software.
- Disrupt or impair Platform operations.
11. Automated Access
Unless expressly authorized in writing by Smile Agri-Market, you must not:
- Scrape Platform content.
- Use bots to create accounts.
- Harvest email addresses or phone numbers.
- Use automated tools to collect user information.
- Conduct unauthorized data mining.
- Overload or interfere with Platform systems through automated requests.
Approved API access, where offered, must comply with applicable API documentation and usage limits.
12. Communications
Users must not use the Platform to send:
- Spam.
- Chain letters.
- Unsolicited advertising.
- Fraudulent messages.
- Malicious links.
- Phishing communications.
- Malware attachments.
Communications through the Platform should relate to legitimate marketplace activities.
13. Reviews and Ratings
Reviews should reflect genuine experiences.
You must not:
- Submit fake reviews.
- Offer incentives for undisclosed positive reviews.
- Post retaliatory reviews.
- Manipulate seller or buyer ratings.
- Create multiple accounts to influence ratings.
14. Data Protection
You must respect the privacy of others.
You must not:
- Collect personal information without authorization.
- Publish another person's personal information without consent.
- Sell user information obtained through the Platform.
- Use Platform data for unauthorized marketing.
Personal information obtained through the Platform may only be used for legitimate transaction-related purposes unless otherwise authorized.
15. AI and Technology Features
If you use AI-powered tools available through the Platform, you must not:
- Attempt to manipulate AI systems.
- Use AI outputs to deceive others.
- Generate fraudulent listings.
- Create misleading agricultural or investment information.
- Reverse engineer proprietary AI systems.
AI-generated information should be used responsibly and does not replace professional advice.
16. Advertising
Advertisements placed on the Platform must:
- Be truthful.
- Comply with applicable laws.
- Clearly identify sponsored content where required.
- Not contain misleading claims.
- Not promote prohibited products or services.
Smile Agri-Market reserves the right to reject or remove advertisements at its discretion.
17. Monitoring and Enforcement
To protect the Platform and its users, Smile Agri-Market may:
- Review user-generated content.
- Investigate reports of misconduct.
- Suspend or remove listings.
- Restrict Platform features.
- Request additional verification.
- Suspend or terminate accounts.
- Report suspected unlawful activity to relevant authorities where appropriate.
Our monitoring activities are conducted in accordance with applicable privacy and data protection laws.
18. Reporting Violations
Users who become aware of suspected violations of this Policy are encouraged to report them through our customer support channels.
Reports should include, where possible:
- A description of the issue.
- Relevant order or listing information.
- Supporting documents or screenshots.
- Any other information that may assist our investigation.
We review reports in good faith but cannot guarantee a particular outcome.
19. Consequences of Violations
Depending on the nature and severity of the violation, Smile Agri-Market may:
- Issue a warning.
- Remove content.
- Suspend listings.
- Temporarily suspend an account.
- Permanently terminate an account.
- Withhold payouts where permitted by law and reasonably necessary.
- Restrict access to Platform features.
- Refer matters to law enforcement or regulatory authorities where appropriate.
- Pursue other remedies available under applicable law.
Serious or repeated violations may result in permanent removal from the Platform.
20. Changes to This Policy
We may amend this Acceptable Use Policy from time to time.
Material changes will be posted on the Platform with a revised Effective Date.
Continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Policy.
21. Governing Law
This Policy is governed by the laws of the Federal Republic of Nigeria.
Nothing in this Policy limits any rights or obligations arising under mandatory applicable laws.
22. Contact Us
If you have questions about this Acceptable Use Policy or wish to report a violation, please contact:
Smile Agri-Market Technologies Ltd
Website: https://smileagrimarket.com
General Support: support@smileagrimarket.com
Legal Enquiries: legal@smileagrimarket.com
Abuse Reports: abuse@smileagrimarket.com