This Returns Policy ("Policy") explains the conditions under which products purchased through Smile Agri-Market Technologies Ltd ("Smile Agri-Market," "we," "our," or "us") may be returned. It applies to purchases made through https://smileagrimarket.com, our mobile applications, and related services (collectively, the "Platform").
This Policy should be read together with our Terms & Conditions, Refund & Cancellation Policy, Buyer Policy, and Seller Policy.
1. Purpose
Smile Agri-Market is committed to providing a fair and transparent marketplace for buyers and sellers. This Policy establishes the procedures and conditions for returning eligible products while recognizing that many agricultural products are perishable and require special handling.
2. Scope
This Policy applies to products purchased through the Platform, including:
- Fresh fruits and vegetables
- Grains and cereals
- Livestock products (where permitted)
- Farm inputs
- Seeds and seedlings
- Fertilizers
- Agricultural equipment
- Irrigation equipment
- Greenhouse supplies
- Agricultural tools
- Packaged agricultural products
Some products may have additional return conditions disclosed before purchase.
3. General Return Eligibility
A product may be eligible for return where:
- The wrong item was delivered.
- The product arrived damaged.
- The product was materially different from its description.
- A manufacturing defect exists.
- The product arrived spoiled or unsafe.
- An incorrect quantity was delivered.
- Smile Agri-Market or the seller approves the return.
Return requests are reviewed on a case-by-case basis.
4. Return Request Period
To help us investigate efficiently, buyers should notify Smile Agri-Market:
Perishable Products
As soon as reasonably possible and, where practical, within 24 hours after delivery.
Non-Perishable Products
Within 7 calendar days after delivery, unless a different period is stated on the product page or required by law.
Late requests may be declined unless mandatory consumer protection laws provide otherwise.
5. Product Condition
Unless the return is due to damage, incorrect delivery, or another issue not caused by the buyer, returned products should generally:
- Be unused.
- Be in substantially the same condition as received.
- Include original packaging where reasonably possible.
- Include accessories, manuals, or components supplied with the product.
- Not be altered or modified.
Products showing signs of misuse, abuse, or improper handling may not qualify for return.
6. Perishable Products
Because fresh agricultural products naturally deteriorate over time:
Buyers should:
- Inspect deliveries immediately.
- Store products correctly after delivery.
- Report concerns promptly.
- Provide photographs or videos where requested.
Perishable products generally cannot be returned solely because a buyer changes their mind after delivery.
7. Farm Inputs
For safety and regulatory reasons, returns of farm inputs such as:
- Seeds
- Fertilizers
- Pesticides
- Herbicides
- Veterinary products
may be restricted.
Opened, partially used, or improperly stored products are generally not eligible for return unless required by law or where a verified manufacturing defect exists.
8. Machinery and Equipment
Farm machinery, irrigation equipment, greenhouse structures, and agricultural tools may be returned where:
- The wrong item was delivered.
- The item arrived damaged.
- A manufacturing defect is confirmed.
- The product materially differs from the listing.
Returns may be refused where damage results from:
- Improper installation.
- Misuse.
- Unauthorized modification.
- Negligence.
- Normal wear and tear.
Manufacturer warranties remain subject to the manufacturer's own terms.
9. Products Not Normally Eligible for Return
Unless required by applicable law, the following are generally not eligible for return:
- Products damaged after delivery due to buyer handling.
- Used products.
- Opened consumables.
- Custom-made products.
- Personalized products.
- Digital downloads.
- Online training already accessed.
- Gift cards.
- Products marked "Final Sale" or "Non-Returnable."
- Items returned without prior authorization where authorization is required.
10. Return Authorization
Where applicable, buyers should contact Smile Agri-Market before returning a product.
A return request should include:
- Order number.
- Buyer's name.
- Description of the issue.
- Supporting photographs or videos where appropriate.
- Preferred contact information.
Where approved, return instructions will be provided.
Unauthorized returns may be refused or delayed.
11. Packaging Returned Products
Where a product is approved for return, buyers should package it securely to reduce the risk of damage during transportation.
Where practical, original packaging should be used.
Smile Agri-Market is not responsible for additional damage resulting from inadequate return packaging.
12. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
Seller or Platform Error
Where the return results from:
- Incorrect item shipped.
- Damaged goods upon arrival.
- Seller error.
- Verified manufacturing defect.
the seller or Smile Agri-Market may arrange or reimburse reasonable return shipping costs, subject to approval.
Buyer Preference
If the return is accepted due to a change of mind or another reason not attributable to the seller or the Platform, the buyer is generally responsible for return shipping costs and any associated handling fees, unless otherwise required by law.
13. Inspection of Returned Products
Returned products may be inspected before:
- A refund is approved.
- A replacement is issued.
- Store credit is provided.
Inspection may include review by:
- The seller.
- Smile Agri-Market.
- The manufacturer.
- A qualified third party where appropriate.
14. Replacement Products
Instead of a refund, Smile Agri-Market or the seller may offer:
- A replacement product.
- A substitute product of comparable value (with the buyer's agreement).
- Store credit or wallet credit where available.
Acceptance of a replacement or store credit does not affect any mandatory legal rights you may have.
15. Lost or Damaged Returns
If a buyer arranges return shipping independently, the buyer is encouraged to use a trackable shipping service and retain proof of shipment.
Smile Agri-Market is not responsible for return shipments lost or damaged before they are received where the return was arranged by the buyer.
16. Fraud Prevention
Smile Agri-Market reserves the right to refuse returns where there is evidence of:
- Fraud.
- Product substitution.
- Tampering.
- Misrepresentation.
- Abuse of the return process.
- Repeated unreasonable return requests.
Identity verification may be required before processing certain returns.
17. Relationship to Refunds
Approval of a return does not automatically guarantee a refund.
Refunds are processed in accordance with our Refund & Cancellation Policy, after any required inspection and verification.
18. Changes to This Policy
Smile Agri-Market may update this Returns Policy from time to time.
Material changes will be posted on the Platform with a revised Effective Date.
Continued use of the Platform after the changes become effective constitutes acceptance of the updated Policy.
19. Governing Law
This Returns Policy is governed by the laws of the Federal Republic of Nigeria.
Nothing in this Policy limits any mandatory consumer rights provided under applicable law.
20. Contact Us
If you have questions about returning a product or wish to request a return, please contact:
Smile Agri-Market Technologies Ltd
Website: https://smileagrimarket.com
Customer Support: support@smileagrimarket.com
Returns Department: returns@smileagrimarket.com