Welcome to Smile Agri-Market Technologies Ltd ("Smile Agri-Market", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit smileagrimarket.com, use our mobile applications, or access any products or services offered by Smile Agri-Market Technologies Ltd.
By accessing or using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Smile Agri-Market Technologies Ltd is an agricultural technology company that connects farmers, buyers, agricultural service providers, logistics providers, investors (where legally permitted), and other stakeholders through a digital marketplace.
Our services include, but are not limited to:
- Agricultural produce marketplace
- Farm input marketplace
- Equipment listings
- Farmer verification
- Agricultural training
- Market information
- AI-powered farming tools and recommendations
- Logistics coordination
- Digital payment services
- Investment opportunities (subject to applicable laws)
2. Information We Collect
We collect information that you provide directly, information collected automatically, and information received from trusted third parties.
Personal Information
Depending on how you use our platform, we may collect:
- Full name
- Email address
- Telephone number
- Residential or business address
- Farm location
- Government-issued identification (where required)
- Profile photograph
- Date of birth (where required)
- Company registration details
- Tax Identification Number (where applicable)
- Bank account information for payouts
- Payment details
- Business licenses
- Agricultural certifications
Account Information
When creating an account, we may collect:
- Username
- Password (encrypted)
- Account preferences
- Language preferences
- Communication preferences
Transaction Information
We collect information regarding:
- Products purchased
- Products sold
- Payment history
- Delivery information
- Order history
- Invoices
- Refund requests
- Wallet transactions (if applicable)
Device Information
When you use our services, we automatically collect information such as:
- IP address
- Browser type
- Device model
- Device operating system
- Mobile network
- Time zone
- Language
- Access times
- Referral pages
Location Information
With your permission, we may collect:
- GPS location
- Farm location
- Delivery location
- Warehouse location
You may disable location services through your device settings; however, some features may not function properly.
3. Information We Collect Automatically
We may automatically collect information using:
- Cookies
- Web beacons
- Pixels
- Analytics tools
- Server logs
This information helps us improve platform performance and user experience.
4. How We Use Your Information
We use your information to:
- Create and manage your account
- Verify users
- Process orders
- Facilitate payments
- Prevent fraud
- Improve platform security
- Recommend products
- Personalize your experience
- Provide AI-powered recommendations
- Respond to customer support requests
- Send important service notifications
- Send newsletters (with your consent where required)
- Conduct market analysis
- Improve our products and services
- Comply with legal obligations
5. Legal Basis for Processing
Where applicable, we process your information based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Protection of vital interests
6. Sharing Your Information
We do not sell your personal information.
We may share information with:
- Payment processors
- Logistics providers
- Identity verification providers
- Cloud hosting providers
- Customer support providers
- Government agencies where required by law
- Auditors
- Professional advisers
- Law enforcement agencies when legally required
7. Payment Processing
Payments may be processed through trusted third-party payment providers.
Smile Agri-Market does not store complete debit or credit card information on its own servers unless explicitly stated. Payment providers are responsible for securely processing payment information in accordance with applicable standards.
8. AI Services
Smile Agri-Market may use artificial intelligence to:
- Recommend crops
- Predict market demand
- Improve search results
- Detect fraud
- Recommend farming practices
- Improve customer support
AI-generated information is intended to assist users and should not replace professional agricultural, financial, or legal advice.
9. Cookies
We use cookies to:
- Keep you signed in
- Remember preferences
- Improve website performance
- Measure traffic
- Personalize content
- Detect fraud
You may disable cookies through your browser settings, although some features may become unavailable.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:
- SSL/TLS encryption
- Secure servers
- Firewalls
- Role-based access controls
- Password encryption
- Multi-factor authentication (where available)
- Routine security monitoring
While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records
When information is no longer required, it will be securely deleted or anonymized where appropriate.
12. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Delete certain personal information
- Restrict processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability
- Lodge a complaint with the relevant data protection authority
We may need to verify your identity before fulfilling certain requests.
13. Children's Privacy
Our services are not directed to children under the age required by applicable law to provide valid consent.
We do not knowingly collect personal information from children without appropriate authorization. If we become aware that such information has been collected improperly, we will take reasonable steps to delete it.
14. International Data Transfers
Your information may be processed or stored in countries outside your country of residence.
Where required, we will take appropriate measures to protect personal information transferred internationally in accordance with applicable law.
15. Third-Party Services
Our platform may contain links to third-party websites, applications, or services.
We are not responsible for the privacy practices or content of third-party services. Users should review the privacy policies of those services before providing personal information.
16. Marketing Communications
With your consent where required, we may send:
- Promotional emails
- SMS notifications
- Product updates
- Agricultural news
- Training opportunities
- Event invitations
You may opt out of marketing communications at any time by using the unsubscribe link or updating your account preferences.
17. Data Breach Response
If we become aware of a personal data breach that is likely to pose a significant risk to individuals, we will respond promptly, investigate the incident, take appropriate remedial actions, and notify affected individuals and relevant authorities where required by applicable law.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any material changes will be posted on our website with a revised "Effective Date." Continued use of our services after changes become effective constitutes acceptance of the updated policy.
19. Governing Law
This Privacy Policy shall be governed by the laws of the Federal Republic of Nigeria, without prejudice to any mandatory data protection rights that may apply to users in other jurisdictions.
20. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Smile Agri-Market Technologies Ltd
Website: https://smileagrimarket.com
Email: privacy@smileagrimarket.com
Customer Support: support@smileagrimarket.com