This Buyer Policy ("Policy") governs all purchases made through Smile Agri-Market Technologies Ltd ("Smile Agri-Market," "we," "our," or "us") via https://smileagrimarket.com, our mobile applications, and related services (collectively, the "Platform").
By creating a buyer account, placing an order, or using the Platform to purchase products or services, you agree to comply with this Policy, our Terms & Conditions, Privacy Policy, Refund & Cancellation Policy, and all other applicable Platform policies.
1. Purpose
Smile Agri-Market is committed to providing a secure, transparent, and efficient agricultural marketplace. This Policy explains your rights and responsibilities as a buyer and outlines the standards that apply when purchasing products or services through the Platform.
2. Buyer Eligibility
To purchase through the Platform, you must:
- Be at least 18 years old or the age of legal majority in your jurisdiction.
- Have the legal capacity to enter into binding agreements.
- Provide accurate registration and payment information.
- Comply with all applicable laws and regulations.
Business buyers represent that they are authorized to make purchases on behalf of their organization.
3. Buyer Account
To access certain services, you may be required to create an account.
You agree to:
- Provide accurate and complete information.
- Keep your contact details up to date.
- Maintain the confidentiality of your login credentials.
- Notify Smile Agri-Market immediately of any unauthorized use of your account.
You are responsible for activities conducted through your account unless caused by our negligence or a security breach outside your control.
4. Identity Verification
Smile Agri-Market may request identity verification to:
- Prevent fraud.
- Comply with legal obligations.
- Protect buyers and sellers.
- Secure payment transactions.
Verification may include government-issued identification, business documents, proof of address, or other information reasonably required for verification.
Failure to complete verification may delay or restrict certain purchases.
5. Ordering Products
Before placing an order, buyers should carefully review:
- Product descriptions.
- Prices.
- Quantities.
- Units of measurement.
- Seller information.
- Delivery options.
- Estimated delivery timelines.
- Product specifications.
- Applicable terms and restrictions.
Submitting an order constitutes an offer to purchase. A transaction is generally confirmed when the seller accepts the order and payment requirements are satisfied.
6. Product Information
Smile Agri-Market requires sellers to provide accurate product information. However:
- Product photographs may differ slightly due to lighting, packaging updates, seasonal variations, or display settings.
- Agricultural products naturally vary in size, color, shape, moisture content, and appearance.
- Harvest dates, availability, and quality may change based on weather and farming conditions.
Buyers acknowledge that natural variations do not necessarily constitute defects.
7. Pricing
Product prices are determined by sellers unless otherwise stated.
Displayed prices may exclude:
- Delivery charges.
- Applicable taxes.
- Customs duties.
- Regulatory fees.
The total payable amount will be displayed before you complete your purchase.
8. Payment
Payments may be made using payment methods approved by Smile Agri-Market.
You agree that:
- Payment information must be accurate and authorized.
- You will not use stolen or unauthorized payment methods.
- You are responsible for any applicable bank or payment processing charges.
Orders may be delayed or cancelled if payment authorization fails.
9. Delivery
Delivery may be arranged by:
- The seller.
- Smile Agri-Market logistics partners.
- Independent logistics providers.
Estimated delivery dates are provided for convenience and may change due to weather, road conditions, customs inspections, public holidays, or other events beyond reasonable control.
You should ensure that someone is available to receive the delivery at the address provided.
10. Inspection Upon Delivery
Buyers are encouraged to inspect products immediately upon delivery.
If there is an issue with the order, you should notify Smile Agri-Market as soon as reasonably possible and, where practical for perishable goods, within 24 hours of delivery.
Where appropriate, you may be asked to provide:
- Photographs or videos.
- Order number.
- Description of the issue.
- Delivery details.
- Packaging information.
Prompt reporting helps us investigate and resolve issues fairly.
11. Perishable Products
Many products sold through the Platform are perishable.
After delivery, buyers are responsible for:
- Proper storage.
- Refrigeration where required.
- Timely consumption or use.
- Following any handling instructions provided.
Smile Agri-Market is generally not responsible for spoilage caused by improper storage or delays in accepting delivery.
12. Cancellations
Order cancellations are subject to our Refund & Cancellation Policy.
Orders may not be cancelled once:
- The seller has begun processing the order.
- Products have been harvested or prepared specifically for your order.
- Goods have been dispatched.
Approved cancellations may be subject to administrative or logistics charges where permitted.
13. Returns and Refunds
Refunds and returns are governed by our Refund & Cancellation Policy.
Refund eligibility depends on factors including:
- Product condition.
- Timing of the request.
- Nature of the product.
- Evidence provided.
- Applicable law.
Smile Agri-Market reviews each request individually.
14. Buyer Responsibilities
Buyers agree to:
- Provide accurate delivery information.
- Treat sellers and customer support personnel respectfully.
- Complete payments promptly.
- Cooperate during dispute investigations.
- Use the Platform lawfully.
- Keep account information secure.
- Comply with all applicable laws.
15. Prohibited Conduct
Buyers must not:
- Submit fraudulent payment information.
- Abuse refund or chargeback processes.
- Harass or threaten sellers.
- Attempt to manipulate ratings or reviews.
- Engage in fraudulent activities.
- Use automated systems to disrupt the Platform.
- Upload malicious software.
- Misrepresent their identity.
Violations may result in suspension or termination of your account.
16. Ratings and Reviews
Buyers may submit honest reviews based on genuine purchasing experiences.
Reviews must not:
- Contain false or misleading information.
- Include offensive, defamatory, or unlawful content.
- Infringe the rights of others.
- Be submitted in exchange for undisclosed incentives.
Smile Agri-Market may remove reviews that violate our policies.
17. Disputes
If a problem arises, buyers should first contact the seller through the Platform where available.
If the issue cannot be resolved, Smile Agri-Market may facilitate communication and review the available evidence to help resolve the dispute. Any assistance we provide does not make us a party to the underlying sale contract between buyer and seller.
Buyers agree to cooperate by providing requested information promptly and accurately.
18. Limitation of Liability
Smile Agri-Market operates as a technology marketplace that connects buyers and sellers.
While we strive to maintain a trustworthy platform, we do not guarantee:
- Continuous product availability.
- Seller performance.
- Product suitability for a particular purpose.
- Uninterrupted Platform availability.
- Delivery within estimated timeframes.
To the fullest extent permitted by law, Smile Agri-Market shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the Platform.
Nothing in this Policy limits liability that cannot lawfully be excluded.
19. Privacy
Your personal information is handled in accordance with our Privacy Policy.
By using the Platform, you acknowledge that your information may be shared with sellers, logistics providers, payment processors, and service providers as reasonably necessary to complete your transactions and provide Platform services.
20. Changes to This Policy
Smile Agri-Market may update this Buyer Policy from time to time.
Material changes will be posted on the Platform with a revised Effective Date.
Continued use of the Platform after the changes become effective constitutes acceptance of the updated Policy.
21. Governing Law
This Buyer Policy is governed by the laws of the Federal Republic of Nigeria, without prejudice to any mandatory consumer protection rights that may apply in your jurisdiction.
22. Contact Us
If you have questions about this Buyer Policy or need assistance with an order, please contact:
Smile Agri-Market Technologies Ltd
Website: https://smileagrimarket.com
Customer Support: support@smileagrimarket.com