This Seller Policy ("Policy") governs the participation of all sellers on Smile Agri-Market Technologies Ltd ("Smile Agri-Market," "Company," "we," "our," or "us"), including through https://smileagrimarket.com and our mobile applications (collectively, the "Platform").
By registering as a seller, listing products, or offering services on the Platform, you agree to comply with this Policy, our Terms & Conditions, Privacy Policy, and all applicable laws.
1. Purpose
Smile Agri-Market is committed to building a trusted, transparent, and reliable agricultural marketplace. This Policy establishes the standards all sellers must follow to protect buyers, promote fair trading, and maintain the integrity of the Platform.
2. Seller Eligibility
To sell on the Platform, you must:
- Be at least 18 years of age or the age of legal majority in your jurisdiction.
- Have the legal authority to sell the products or services you list.
- Complete any required identity or business verification.
- Maintain accurate contact information.
- Comply with applicable laws, regulations, and industry standards.
Businesses may be required to provide:
- Certificate of Incorporation or Business Registration.
- Tax Identification Number (TIN), where applicable.
- Relevant licenses or permits.
- Bank account details for payouts.
- Additional documents requested during verification.
3. Seller Verification
Smile Agri-Market may require verification before allowing a seller to list products or receive payments.
Verification may include:
- Government-issued identification.
- Selfie or biometric verification.
- Business registration documents.
- Proof of address.
- Farm ownership or lease documentation.
- Product certifications.
- Bank account verification.
Failure to complete verification may delay or restrict access to selling privileges.
4. Product Eligibility
Sellers may list only products and services that comply with applicable laws and our marketplace standards.
Examples include:
- Fresh fruits and vegetables.
- Grains and cereals.
- Livestock and poultry (where permitted).
- Fish and seafood.
- Farm inputs such as seeds and fertilizers.
- Farm machinery and equipment.
- Greenhouse materials.
- Irrigation equipment.
- Agricultural consulting services.
- Training and educational services.
Smile Agri-Market may refuse, remove, or suspend listings that do not meet marketplace requirements.
5. Prohibited Products
The following may not be listed or sold through the Platform unless expressly permitted by applicable law and approved by Smile Agri-Market:
- Counterfeit goods.
- Stolen property.
- Expired products.
- Unsafe food.
- Contaminated agricultural products.
- Illegal pesticides or chemicals.
- Prohibited wildlife or protected species.
- Products that infringe intellectual property rights.
- Hazardous materials requiring licenses not held by the seller.
- Fraudulent investment opportunities.
- Any product prohibited by law.
We reserve the right to remove prohibited listings immediately.
6. Product Listings
Sellers are responsible for ensuring that listings are:
- Accurate.
- Complete.
- Honest.
- Up to date.
Each listing should include, where applicable:
- Product name.
- Description.
- Price.
- Quantity.
- Unit of measurement.
- Product photographs.
- Harvest date or production date (where relevant).
- Expiry date (where applicable).
- Country or region of origin.
- Delivery options.
- Available inventory.
Misleading descriptions are prohibited.
7. Product Quality
Sellers are responsible for ensuring that products:
- Meet applicable quality standards.
- Are safe for their intended use.
- Match the listing description.
- Are fit for sale.
- Are properly stored before dispatch.
- Are packaged appropriately to minimize damage during transportation.
Perishable products should be harvested, handled, and transported using appropriate agricultural and food safety practices.
8. Pricing
Sellers determine their own prices unless otherwise agreed.
Prices should:
- Be clear and accurate.
- Include any mandatory charges where required by law.
- Not contain hidden fees.
- Be updated promptly when changes occur.
Smile Agri-Market reserves the right to correct obvious pricing errors or suspend listings containing misleading pricing.
9. Inventory Management
Sellers are responsible for maintaining accurate inventory levels.
You should:
- Remove unavailable products promptly.
- Update stock quantities regularly.
- Avoid overselling.
- Notify affected buyers immediately if inventory becomes unavailable after an order is placed.
Repeated inventory inaccuracies may affect seller performance ratings.
10. Order Fulfilment
Sellers are expected to:
- Confirm orders promptly.
- Prepare products carefully.
- Dispatch orders within the stated processing time.
- Communicate any delays as soon as reasonably possible.
- Provide tracking information where available.
Failure to fulfil accepted orders without a valid reason may result in penalties or account restrictions.
11. Packaging Standards
Products should be packaged to:
- Protect against damage during transportation.
- Preserve freshness for perishable goods.
- Prevent contamination.
- Comply with applicable food safety regulations.
- Include any required labels or handling instructions.
12. Delivery Responsibilities
Where sellers arrange delivery directly, they are responsible for:
- Delivering to the correct address.
- Meeting agreed delivery timelines where reasonably possible.
- Using suitable transportation methods.
- Providing delivery updates when available.
If Smile Agri-Market or a third-party logistics partner is used, sellers must cooperate to ensure timely collection and dispatch.
13. Seller Conduct
Sellers must:
- Treat buyers respectfully.
- Respond to enquiries promptly.
- Honour accepted orders.
- Provide accurate information.
- Resolve disputes in good faith.
- Comply with Platform policies.
Abusive, discriminatory, deceptive, or threatening behaviour is prohibited.
14. Payments and Payouts
Payments received through the Platform may be:
- Subject to verification.
- Held temporarily for fraud prevention or dispute resolution.
- Reduced by applicable marketplace commissions, transaction fees, taxes, or other disclosed charges.
Payouts will generally be made to the verified bank account provided by the seller in accordance with our payout schedule.
15. Marketplace Fees
Smile Agri-Market may charge sellers fees for:
- Successful sales.
- Featured listings.
- Advertising.
- Premium seller services.
- Subscription plans.
- Payment processing.
- Logistics coordination.
Applicable fees will be communicated before they are charged.
16. Ratings and Reviews
Buyers may rate and review sellers based on their transaction experience.
Sellers may not:
- Manipulate ratings.
- Purchase fake reviews.
- Offer incentives in exchange for positive reviews without disclosure.
- Harass buyers over reviews.
Smile Agri-Market may remove reviews that violate our policies.
17. Returns and Refunds
Sellers must cooperate with Smile Agri-Market during investigations relating to returns or refund requests.
Where a refund is approved due to seller error, the seller may be responsible for:
- The refund amount.
- Return shipping costs where applicable.
- Any additional costs permitted under Platform policies.
18. Intellectual Property
Sellers warrant that they own or have the necessary rights to use all product names, photographs, logos, trademarks, descriptions, and other content uploaded to the Platform.
Smile Agri-Market may remove content that appears to infringe the rights of others.
19. Compliance with Laws
Sellers are responsible for complying with all applicable laws and regulations, including those relating to:
- Food safety.
- Consumer protection.
- Agriculture.
- Product labeling.
- Environmental protection.
- Taxation.
- Employment.
- Import and export controls, where applicable.
20. Suspension and Termination
Smile Agri-Market may suspend or terminate seller accounts for reasons including:
- Fraud.
- Repeated customer complaints.
- Failure to meet quality standards.
- Sale of prohibited goods.
- Repeated order cancellations.
- Misrepresentation.
- Failure to complete verification.
- Violation of this Policy or our Terms & Conditions.
We may also remove listings or withhold payouts where reasonably necessary to investigate suspected misconduct.
21. Limitation of Liability
Sellers acknowledge that Smile Agri-Market provides a marketplace platform and does not guarantee sales volumes, buyer behavior, uninterrupted access to the Platform, or the performance of third-party service providers.
To the fullest extent permitted by law, Smile Agri-Market shall not be liable for indirect, incidental, or consequential losses arising from a seller's use of the Platform.
22. Amendments
We may update this Seller Policy from time to time.
Material changes will be published on the Platform with an updated Effective Date. Continued use of the Platform after the effective date constitutes acceptance of the revised Policy.
23. Contact Us
If you have questions regarding this Seller Policy, please contact:
Smile Agri-Market Technologies Ltd
Website: https://smileagrimarket.com
Seller Support: sellers@smileagrimarket.com
General Support: support@smileagrimarket.com